HuLu Wa (hereinafter collectively referred to as "we" or "this APP") is well aware of the importance of personal information to you. Your trust is very important to us. We will protect your personal information and privacy in accordance with laws and regulations and in accordance with industry best practices.
The "HuLu Wa APP Privacy Policy" (hereinafter referred to as "this policy") applies to all products and/or services provided by the Chixi platform, including the HuLu Wa application (mobile client). When you use our services, we will collect and process your relevant information. Therefore, please read this policy carefully and make sure to understand our relevant information about you. Therefore, please read this policy carefully and understand this policy. By using this App, you have understood and agreed to the content of this policy.
This policy will help you understand: We will collect and use your information in accordance with the Privacy Policy, but we will not use a mandatory bundling method to collect personal information in a package just because of your consent to this Policy.
When you use or enable relevant functions or use services, we will collect and use relevant information in order to realize functions and services. You may refuse to provide and do not affect other functions or services unless necessary information is required to achieve business functions or in accordance with laws and regulations.
1. How we collect and use your personal information
1.1. Account and profile information: When you create an account, we will collect information about you. The information we collect includes your name, address, email address and phone number.
1.2. Device information: In order to enable this App to connect and communicate with your smart device, we will collect information such as your device model, operating system version, device unique identifier (such as IMEI, MAC address) and other information. This information helps us identify your device and ensure the proper control and operation of the smart device.
1.3. Usage data: We will collect your operation data during the use of this App, including but not limited to your control instructions for smart devices (such as switching lights, adjusting brightness, switching colors, etc.), usage frequency, usage time, etc. This data helps us optimize product features, improve user experience, and provide you with better services.
1.4. Log information: In order to maintain the normal operation of this App and troubleshooting, we will collect your log information, including the device's IP address, access time, access page, error information, etc. Log information is for internal analytical and statistical purposes only and will not be directly associated with your personal identity.
2. How we share, transfer and publicly disclose your personal information
2.1. Sharing: We will not share your personal information with third parties unless you obtain your express consent or otherwise provided by laws and regulations. In some cases, we may share your personal information with affiliates or partners, but only for the purposes described in this Privacy Policy, and we will require them to comply with strict confidentiality obligations and data protection measures.
2.2. Transfer: We will not transfer your personal information to third parties unless you obtain your express consent or otherwise provided by laws and regulations.In the event of a company merger, division, acquisition or bankruptcy, we may transfer your personal information as part of the transaction, but we will require the transferee to continue to comply with the provisions of this Privacy Policy.
2.3. Public Disclosure: We will not disclose your personal information publicly unless you obtain your express consent or otherwise provided by laws and regulations.We may disclose your personal information in accordance with the law if required by law or in order to protect our legitimate rights and interests and user safety.
3. How we store and protect your personal information
3.1. Storage period: We will reasonably store your personal information in accordance with the requirements of laws and regulations and the necessity of achieving the purposes described in this Privacy Policy.After your account is cancelled, we will delete or anonymize your personal information within a reasonable time.
3.2. Security measures: We have taken a series of technical and management measures to protect the security of your personal information, including but not limited to encrypted transmission, access control, data backup, etc.We regularly evaluate and improve security measures to ensure that your personal information is fully protected.Although we have taken the above measures, please note that any network transmission and storage poses certain risks and we cannot guarantee that your personal information is absolutely safe.
4. Your rights
4.1. Access rights: You have the right to access the personal information you store in this App, including account information, device information, usage data, etc.You can access it by contacting our customer service staff.
4.2. Right to correct: If you find that the personal information you store in this App is incorrect, you have the right to ask us to make corrections.You can make corrections by contacting our customer service staff.
4.3. Right to delete: In the case of complying with laws and regulations, you have the right to ask us to delete the personal information you store in this App.You can delete it by contacting our customer service staff.
4.4. Right of cancellation: You have the right to cancel your account in this App at any time.After canceling the account, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations.You can log out by contacting our customer service staff.
4.5. Right to withdraw consent: You have the right to withdraw your consent to our collection and use of your personal information at any time.After withdrawing our consent, we will no longer collect and use your corresponding personal information, but it will not affect the legality of the personal information processing activities we conduct based on your consent before withdrawing our consent.You can withdraw your consent through device settings or contact our customer service staff.
5. Children's Policy
This app does not provide services to individuals under the age of 13, and we do not knowingly collect personal information about children under the age of 13. If we find that we have collected personal information from children under the age of 13, we will delete that information as soon as possible. If you believe we may have mistakenly collected personal information from children under the age of 13, please contact us at kgyhr888@163.com.
6. Update on privacy policy
We may update this Privacy Policy based on changes in laws and regulations, business development or other reasons. The updated privacy policy will be published in this app and you can view it at any time. If the update of the privacy policy involves major changes, we will prompt you through push notifications, pop-ups, etc. After you use this App, you are deemed to have agreed to the updated privacy policy.
7. Contact Us
If you have any questions, comments, suggestions or complaints, especially if you believe that our personal information processing has harmed your legitimate rights and interests, you may complain/recommend our services through appropriate regulatory channels, or contact us through the following contact information:
- Customer service email: kgyhr888@163.com
We will contact you as soon as possible after receiving your feedback and handle your issues within a reasonable time.
Guangzhou kuaguoyi E-commerce Co., Ltd.
Company address: 201, No. 5, Pengxi Hualian 2nd Road, Lianbian, Helong Street, Baiyun District, Guangzhou
August 1, 2025